Frequently Asked Questions
PAYMENT
What payment methods do you accept?
You can use all the main credit cards and PayPal in our store.
How secure is my personal information?
Relifob™ adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
ORDER TRACKING
My tracking number is not working.
90% of our orders have a tracking number available. However, it's possible that your order doesn’t have a tracking number. Please contact us at info@Relifob.com in case you need to know more about your shipment which doesn’t have a tracking code and we'll do our best to get you some information about it. You will receive your tracking number by email within a few days of your order. You can then track your order using the code on our Track Order page. Please make sure you've inserted your code correctly; the best way to do this is by using copy & paste.
How do I know if my order has been shipped out?
When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch. You can also check our online order tracking page.
The tracking site says delivered but I haven't received my package yet.
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
SHIPPING & DELIVERY
Do you ship internationally?
Relifob™ ships worldwide every day. Shipping is available for most countries around the world.
How long does it take for my order to ship out?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped.
My order did not arrive on time, what should I do?
If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact info@Relifob.com.
How long does shipping take?
Standard International Shipping: 8-20 business days. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
How is the package being delivered?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch, or local post office with a notice left in your mailbox. Most orders will be available for pickup from your local post office once you receive a notice letter in your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.
How much do you charge for shipping?
We offer FREE shipping worldwide!
From where is my package being shipped?
Our warehouses are located in China and the United States. Most orders are shipped from China. If you need more information, please contact us at info@Relifob.com.
RETURNS & REFUNDS
What if I receive a damaged or faulty product?
If you have received a damaged or faulty product from Relifob™, please send us photographic or video proof of the damage and we will send you a new working item right away (free of charge).
AFTER PURCHASE
I've put a wrong shipping address or chose the wrong variant! Can I change it?
If this happens, email us at info@Relifob.com as soon as possible. We might be able to take care of it, but we can't guarantee anything as our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. Please note that if we can't cancel the order, we won't provide a refund if you ordered your products to the wrong address.
My package is stuck in customs, what can I do?
Customs, postal services, and Relifob™ are different entities, hence we are not liable for any delays caused by customs or local postal services and cannot be held responsible for the customs services in your country. Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us at Acemynd™. For further details of charges, please contact your local customs office. If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department, which takes 1-3 working days to process. After this, the shipping department will send the tracking codes to the data entry to update the tracking codes and send a shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our customer service as soon as possible after you've placed your order and we might be able to take care of it. Ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps. Note: To all customers who provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Feel free to contact us at info@Relifob.com for any additional questions or concerns.
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